1. How do I place an order?

• Navigate to our website and browse the furniture categories.
• Select the item(s) you want and add them to your shopping cart.
• Proceed to checkout, fill in your details, and complete the payment process.

2. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard), PayPal, and other secure payment methods.
• You can also do local transfer to our bank account to 

  DBS 8852-1544-9848 or paynow to our UEN: 202331053G

3. Is it safe to shop on your website?

• Yes, our website is secured with encryption technology to protect your personal and payment information.

4. Can I modify or cancel my order after placing it?

• Once an order is confirmed, modifications or cancellations may not be possible. Please contact our customer support immediately for assistance.

5. How can I track my order?

• Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on the shipping carrier's website.

6. What is your return policy?

• Please refer to our "Returns and Exchanges" page for detailed information on our return policy, including eligibility criteria and steps to initiate a return.

7. Do you offer assembly services for furniture?

• Some items come with assembly instructions, and we also offer assembly services for an additional fee. Check the product description or contact customer support for more information.

8. What if the item I receive is damaged or defective?

• Contact our customer support immediately with photos of the damaged or defective item, and we will assist you in resolving the issue, either through a replacement or refund.

9. How can I find out about promotions and discounts?

• Subscribe to our newsletter to receive updates on promotions, discounts, and exclusive offers. Additionally, check our website regularly for ongoing sales.

10. Can I order custom-made furniture? 

• We do not currently offer custom-made furniture, but we have a wide range of options to suit various preferences and styles.

11. What is the estimated delivery time for my order? 

• Delivery times vary based on your location and the item(s) ordered. You can find estimated delivery times on the product pages and during the checkout process.

12. Do you ship internationally? 

• We currently only ship within Singapore. For international shipping inquiries, please contact our customer support for assistance.

13. Are there any additional costs, such as taxes or shipping fees? 

• Taxes and shipping fees (if applicable) will be calculated during the checkout process. The total cost will be displayed before you confirm your order.

14. How can I contact customer support? 

• You can reach our customer support team through the "Contact Us" page on our website or by emailing hello@okaeri.com.sg.

Thank you, and Welcome Home to Okaeri!