We want you to love our products as much as we do, hence we offer a 30-day return window. If your item isn’t perfect for your space, we’re here to help! 

 

 

RETURNS

Your item may be returned for any reason, whether you tried it in your space and found it wasn’t quite right or if you just had a change of heart. We’ll gladly accept your return!

Delivery fee will be charged for pick up of any returns. Unfortunately, there is no drop off option as we do not have a warehouse space in Singapore.

IMPORTANT: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange and no items should be missing. If an item is returned or exchanged without the original packaging or found with missing items, we reserve the right to reject the items. 

Clearance, Last Chance, and Final Sale items are not eligible for returns. 

Extended Area Surcharges

For some addresses, Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order is out for delivery. In the event of a return, additional Extended Area Delivery Surcharges (the same amount that was charged at checkout) will be deducted from your refund.

SHOULD I KEEP MY PACKAGING?

Original packaging must be retained and used in the event of a return or exchange. If an item is returned without the original packaging, a repacking fee will be deducted from your refund:

~$49 per item for Small Parcel Delivery item.

~$99 per item for Big Delivery items

What does this mean?
When you're receiving your delivery, some delivery crew may offer to remove the packaging as a courtesy. Even if a delivery crew offers to do this for you, please remember to retain all packaging when you receive your item, and hold onto it for the duration of the return period. Carriers are unable to PICK UP OR RETURN an unpackaged item. If you need to make a return, any shipping carrier that may pick up the item from your home can only do so if your item is packaged. If you dispose of the original packaging and then need to make a return, we would require the item to be packaged before authorizing a pickup. An example of an acceptable alternative is bubble wrap. Any items returned without original packaging are subject to a repacking fee.  This will include items that have been bubble-wrapped or otherwise repackaged without the original box. 

ALL Big Delivery returnswill need to be boxed up or protected with bubble or saran wrap in order for a pickup to occur. The fee for non-original packaging will be waived for customers who upgraded to White Glove Delivery at checkout. 

In the event of a return, all upgraded delivery options (Enhanced Delivery, Premium Delivery, White Glove Delivery) are non-refundable. 

All Big Delivery returns will be picked up at the outside entrance of your home or building at the ground level. If you require a pickup from inside your home, disassembly or repackaging of your items, a $99 service fee will be incurred.

Damage Upon Delivery

Things don’t always go as planned! In the unlikely event your item arrives damaged, please get in touch with us right away. We ask that you inspect your item immediately upon receiving it, and report any shipping damage or manufacturing defects within 48 hours of receiving it. We may not be able to honor a damage claim made after 48 hours have passed.

Just take some pictures of the problem areas of the item as well as its packaging, and send them along to us at hello@okaeri.com.sg or whatsapp us at 87740843. We’ll be glad to help you from there with any replacements or repairs you may need!

 

 

CANCELLATIONS

You can cancel anytime before an item ships. If you need to cancel an order, please contact our customer support team as soon as possible. If an item has already shipped, this will be considered a return, and our standard return policy will apply.

FINAL SALE

Items discounted and offered as FINAL SALE, cannot be returned.

If an item is offered as FINAL SALE with the use of a discount code, a FINAL SALE notice and a checkbox will appear under the discount code box, once the code is entered. The code can then only be applied to the order once the terms of the discount have been accepted by clicking the checkbox. Once an order has shipped, the FINAL SALE discount cannot be retroactively applied. FINAL SALE discounts cannot be applied to exchanges.